On Monday Microsoft did what many would consider unthinkable: It introduced Surface, a new 10.6 inch tablet with two different models designed and built by Microsoft. Aside from the Xbox 360 platform, mice and keyboards, Microsoft hasn’t had much success in its own hardware products, but the Surface slates look appealing and well thought out.
Even if the tablets do sell well — they’re set to launch in conjunction with Windows 8 later this year — there’s a key strategic difference from the successful Xbox: Surface tablets place Microsoft in direct competition with its licensees for both tablets and PCs.
Here’s the good
From what I saw from the Surface, there’s much to like. There are two devices, a slate for ARM chips with Windows RT and a tablet for Intel’s Ivy Bridge chips running Windows 8. Both are relatively thin, offer full-sized computing ports — think USB — and will be touch friendly with Microsoft’s Metro user interface. These are designed, according to Microsoft, to let the next version of Windows shine.
The full Windows 8 model includes a digitizer that detects when a digital pen is in use and then turns off the touch display for ink support. Unlike old tablet PCs where there was significant space between pen and “digital paper,” Microsoft says that when in use, the pen is only 0.7 millimeters from the digitizer, bringing the experience of actual writing to the tablet.
Both Surface devices have integrated kickstands and impressive-looking cover accessories that double as keyboards. These thin keyboards also include a trackpad, a great solution to the problem of reaching out to a touchscreen for navigation and input. Here’s a look at the device and accessories:
With the keyboard cover, touchscreen and kickstand combined with touch-friendly, full-featured Windows software, Microsoft’s Surface isn’t just a secondary device. Surface can be a complete, portable PC solution as well. Some would say Apple’s iPad is as well, and I would agree, to a point.
There are some amazing iOS apps that bring PC-like productivity, but there are still limitations. Surface, running Windows 8, may have fewer limitations and therefore find widespread appeal as an all-in-one PC and tablet device. In fact, I think Microsoft is betting on that, because it said the x86 Surface tablets would be priced to compete with Ultrabooks (i.e., laptops). And like many laptops, Surface can output its display to a high-resolution external monitor. Do that and you’ve got the keyboard and trackpad cover for a desktop solution.
Here’s the bad
Microsoft has effectively signaled a completely new strategy for its future. Instead of being content with licensing Windows to hardware partners, Monday’s actions say, “We don’t think our partners could integrate Windows 8 software with tablet hardware to make Surface.” Remember, just last week it was reported that HTC wouldn’t be allowed to build Windows 8 tablets; this could be why. And then look at the Windows logo on the front and back of this device.
How will Microsoft’s partners react? Those who make or plan to make Windows tablets have to feel spurned, as they may now need to compete on price or innovate beyond what Microsoft is offering in Surface.
And what about those Ultrabook makers? If Microsoft Surface is priced at or near the price of an Ultrabook, a good portion of potential buyers could go with the touchscreen tablet instead another laptop. Dell, Lenovo, Toshiba, HP, Acer and Asus can’t be happy with Microsoft right now. This potential in-fighting in the Windows universe may be why Microsoft kept such a tight lid on the Surface event.
For all the cool factor and innovation Microsoft showed off with Surface, there are still some potential pitfalls. The company didn’t announce pricing or availability details yet. So for all the momentum it built on Monday, Microsoft can lose it the longer those details are held close. And if the price is too high, some of the Surface’s shine will be lost.
The company said the ARM version would be priced similar to current ARM tablets — think iPad and Android devices — and that these devices would appear when Windows 8 debuts. The Windows 8 Pro model is due out 90 days after that. Both will be sold in Microsoft Stores and online, which could also be a challenge. Consumers want to play with a computer before the purchase, so if you don’t live near a Microsoft Store, will you take the plunge and buy online?
As always, the devil’s in the details
Regardless of what Microsoft’s partners think — even though that’s a big part of the long-term story here — Microsoft impressed many today, even though at times, I felt Microsoft was rushing out the product news, particularly the Windows RT model, to beat any Google Nexus Android tablet introduction next week, even though that should be a smaller, cheaper device akin to the Kindle Fire.
The Surface accessories and the tablets themselves look capable of gaining a foothold in the tablet market that’s currently dominated by Apple. The hardware specifications (available here in PDF) appear to be generous and not anemic, so Surface doesn’t appear to be underpowered. At least not on paper.
That’s the key, however. Spec sheets, press releases, videos and a product demo do not a successful product make. The experience of using Windows 8 on the Surface devices is far more important. And that’s the big unknown right now. What is known, however, is that Monday will likely be considered a huge turning point in the history of Microsoft. For three decades, it was content to deliver software for a price to any hardware maker willing to pay. Now it seems that no price is enough for Microsoft to fully trust its future to computer makers.